Connecting With Clients of All Ages

[September 25th, 2012] written by Joseph D. Mancuso:

Imagine a world without technology.  At one point, it was only science fiction to operate a computer. But now with social media, e-mail, games, and computers (“now being able to fit in the palm of your hand”), no wonder why it is hard for every age group to understand how technology may be the next social stratification!  Teaching allows awareness.  It also connects people in a process of feeling truly better about themselves.  That is why I love my job!

When teaching students of all age groups, it is important to assume the up most regard for positive intent.  What I mean by that is: people come from many different ways of life! Teaching seniors how to use their technology may be a tricky task.  In many cases, there can be much resistance when aligning their needs and wants.  This task may seem difficult but, with perspective, this can be the best experience one can truly have.  Teaching seniors can be easy if you remember: “this stuff was not around when they were 18-or-even 5 years old!”  But, just like anyone else, they genuinely want to learn.  They might get frustrated or impatient – but everyone does.  You just need to take the intimidation factor out of trying something new.

Respect is what is behind the staff at the DAE! We offer a wide range of learning styles without hesitation.   This is can make a difference in the way we can communicate to the many unique learning styles that our people present to us: whether it be private, one on one lessons, or in a group setting.

Tips For Students:

1.) Tell your instructor what physical issues you may have!  

I personally cannot see that well.  Periodically I need to take breaks from viewing my computer.  Learning with comfort is always a plus.  I also encourage students to not feel afraid of voicing your concerns.

2.) Slow down!  There is so much to learn!

Focus on 3 to 5 topics of discussion-and remember!  If we cannot get to that topic there always is another day.  Also let us know if we are going too fast.  Your instructor should have a feel for your learning-but-we may tend to go too fast or too slow.

3.) Tell us how you want to learn. 

Some students are audible and some are more visual! As an instructor knowing your style makes a better session!

4.) Let your instructor know your technical background and goals.

If you have certain experience, don’t hesitate to inform the instructor so that you can connect and begin learning from a point on your comfort level.

Thank you to our grandparents for making this generation do what we do!  I have been privileged with teaching and I will leave you with a general comment that arises from my clients, ‘ [I] did not have the exposure that-you-younger people had, but I want to use the technology to keep up with family and especially my grandchildren.’


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